How long will it take for me to receive my order?
3-10 business days, most orders shipped same or next day. If you need delivery by a certain date just give us a call and we'll check with our shipping team to ensure we can make your deadline.
Which methods of payment do you accept?
Visa, Mastercard, Discover, American Express
How much do you charge for shipping?
We have FREE SHIPPING on most of all our products! Only a select few items must ship via freight and are not eligible for free shipping, these items should specify that in their product description. Free shipping is only available within the continental U.S. Your card will never be charged for additional shipping charges with out contacting you prior for permission.
If you need to determine shipping charges or stock status before you buy, please call us at (888) 706-7396 or email firstname.lastname@example.org with your Zip Code and the items you want and we will get back to you with a shipping quote.
Can I place my order over the phone?
Yes. Just call toll-free at 1-888-706-7396
Monday – Friday 9 a.m. – 5 p.m. EST.
How can I be sure of the quality of the product I order?
Every item we sell is guaranteed. Items are inspected prior to shipping. Occasionally damage does occur in transit however we will replace the damaged parts or the item itself if an item arrives damaged (see below).
How do I return an item or cancel an order?
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
We work hard to make your shopping experience at GardenBenches.net an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It can take up to 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.
All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
* Notice: Some products such as custom made items cannot be returned or exchanged unless item was received defective, damaged or broken.
Canceling Your Order
You can cancel your order at no cost prior to production, if being custom made to order, or if a stocked item has not yet been shipped. Once an item has shipped, all shipping and handling expenses including the original ship to expense and return shipping are not refundable. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy and specific Manufacturer return policies. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Please be aware that custom made items can be returned.